Do you provide in-home tech help for seniors?

Yes, Grateful Guides provides patient, in-home technology help for seniors including phones, tablets, computers, and internet troubleshooting.

What types of technology do you help with?

We help with iPhones, iPads, Android devices, laptops, email, Wi-Fi issues, printing, scams, and general digital skills.

Do you work with beginners who are not tech-savvy?

Absolutely. We specialize in working with seniors who are new to technology and provide step-by-step, easy-to-understand guidance.

Do you offer ongoing support or just one-time visits?

We offer both one-time visits and ongoing support depending on your needs.

Do you serve Montgomery County, Maryland?

Yes, we serve Montgomery Village, Gaithersburg, Germantown, and surrounding areas.

Privacy Policy

Effective Date: July 4, 2026

At Grateful Guides LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, contact us, or use our services.

Information We Collect

We may collect information that you voluntarily provide, including:

Name
Email address
Phone number
Mailing address (if applicable)
Information you provide through contact forms, Facebook Lead Ads, email, or phone calls

We may also collect limited website usage information, such as your browser type and pages visited, through standard website analytics.

How We Use Your Information

We use your information to:

Respond to your questions and requests
Schedule technology support sessions
Provide customer service
Send information about our services, products, events, or educational resources
Improve our website and customer experience

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. While no method of electronic transmission or storage is completely secure, we work to safeguard the information you provide.

Sharing Your Information

Grateful Guides LLC does not sell, rent, or trade your personal information.

We may share information only when:

Required by law
Necessary to provide requested services through trusted service providers (such as payment processors or website hosting providers)

Marketing Communications

If you choose to receive updates from us, we may occasionally send emails or text messages about services, technology tips, events, or special offers.

You may unsubscribe or request to stop receiving communications at any time.

Cookies and Analytics

Our website may use cookies and analytics tools to improve your browsing experience and better understand how visitors use our website.

You can adjust your browser settings to refuse cookies if you prefer.

Third-Party Websites

Our website may include links to third-party websites, including Amazon, Facebook, Instagram, and other services. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Grateful Guides LLC
Website: www.mygratefulguides.com
Email: nancy@mygratefulguides.com

Thank you for trusting Grateful Guides LLC. We are committed to protecting your privacy while helping you stay connected, safe, and confident with technology.